Joe's first job is to be an a/c tech. His second job is to create a satisfied customer.
93% of shoppers prefer small and local businesses. Make the most of it with these strategies!
Why is it so hard to get good service? It's certainly easy enough to provide it! It seems that poor service is an active choice that most businesses make. And it's not just their customer interaction. It extends to their websites and even their business cards. Did you read my post on Nine Things To … Continue reading Turn Customers Into Fans
Customer dissatisfaction is at an all-time high, and increasing every year. What if there were cheap, easy, and fast things you could do to ensure customer satisfaction with your business? No problem - let's make that wish come true. You've still got time! Forty years ago (well, in 1976), the White House Office of Consumer … Continue reading Nine Things To Do NOW To Save Your Customer Service (And Generate Customer Loyalty Next Year)
Is the customer always right? It's a trick question, especially for anybody who has ever done time on the front lines of business. It's also a very old business concept. Is it outdated? The concept of the customer always being right is over a century old. It was implemented as a marketing motto in a U.S. … Continue reading The Customer Is Always Right. Right?